Shipments within Belgium are handled by bpost and all international shipments are handled by the most significant in terms of cost & speed. You will be informed about the expected or guaranteed delivery date during checkout. Please note that during sales periods delivery can take longer than usual and that shipments are only processed on European business days.
Additionally, we will send you an email the moment your shipment is handed over to shipping provider. They will provide you with a tracking number so you can follow your shipment throughout its journey.
Information about customs
For shipments outside Europe it may happen that a package will be kept at customs for inspection. Unfortunately, the inspection could take up to 30 days to send the package forward to the delivery address. Please let us know if you haven't received your package after the customs clearance time. After those 30 days, we will start an investigation on your shipment.
Please note that during sales periods delivery can take longer than usual. Delivery times as shown below count from the day your package is shipped from the BLCK / CDR. warehouse. Expected delivery date is mentioned on the checkout page, in the order confirmation e-mail and in the shipping confirmation e-mail.
1 -2 business days
Rest of Europe
2-5 business days
Rest of World
5-10 business days
Purchases in Belgium under € 75: € 5.50
Purchases in Belgium above € 75: free
Purchases in The Netherlands under € 75: € 5.50
Purchases in The Netherlands above € 75: free
Achats and Luxembourg moins de € 125: € 10
Achats and Luxembourg plus the € 125: free
Ankaufen in Deutschland less than € 125: € 10
Ankaufen in Deutschland uber € 125: free of charge
Achats and France moins de € 135: € 13.50
Achats and France plus the € 135: free
Purchases in UK below € 150: € 14.50
Purchases in UK above € 150: free
Purchases in rest of Europe below € 200: € 20
Purchases in rest of Europe above € 200: free
Purchases in rest of World: €30
If you would still have questions about your shipment or return, please do contact us at firstname.lastname@example.org or via phone +32 471 760014. We're sure to find a solution together!